Returns & Exchanges
At Howard Miller, we stand behind the craftsmanship of our clocks and furniture; if you are not entirely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange. Please ensure all items are returned in their original packaging and condition to maintain the integrity of our premium home collections.
Initiate Your Request
Contact our customer service team or visit our online portal to provide your order number and the reason for your return.
Secure the Item
Carefully repack your Howard Miller piece in its original factory packaging, including all protective foam, manuals, and pendulum accessories to prevent transit damage.
Affix Shipping Label
Place the prepaid shipping label provided by our support team clearly on the outside of the box, ensuring all previous shipping marks are covered.
Inspection and Refund
Once our artisans inspect the returned item for quality assurance, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing